You are here:

Refund & Cancellation

Cancellation Policy

At Onix Furniture Centre, we understand that sometimes plans change. If you need to cancel an order, please review our cancellation policy:

Cancelling an Order: You may cancel an order within 7 of placing it. Please contact our customer support team to initiate the cancellation process. We will make every effort to accommodate your request, but we cannot guarantee the cancellation of orders that have already been processed or shipped.

Refund Policy

We aim to provide a seamless and satisfying shopping experience. If you are not entirely happy with your purchase, please review our refund policy:

  • Refund Process: To initiate a refund, please contact our customer support team. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • Refund Timeframe: Refunds may take 3-5 business days to be processed. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
  • Non-Refundable Items: Certain items are non-refundable. These include:
    1. Customized or personalized items.
    2. Items that have been used, damaged, or are not in their original condition.
    3. Items that are returned beyond the specified timeframe.
  • Return Shipping: You are responsible for the cost of returning items. We recommend using a trackable shipping service to ensure that your return is received.
  • Restocking Fee: restocking fee applies

Exchange or Return

  • Eligibility for Refunds: To be eligible for a refund, items must meet the following criteria:
    1. The item must be in its original condition.
    2. It must be returned within 7 days of the delivery date.
    3. The item must not be a non-refundable or non-returnable product